Policies and Legal Information
Payment Methods
We accept Visa, MasterCard, Discover, PayPal and money orders.
PayPal is
a secure service that allows customers to send payments from credit cards
(including American Express) without giving your credit card number to each merchant.
You pay no fee to send payments. The small service fee is deducted from
the money that merchants receive.
Return to Top
Phone Orders
We don't accept phone orders because we want our customers to be happy
and successful, and talking on the phone is never a substitute for reading product descriptions
and thinking through your project. Also, phone orders aren't as secure.
The website's encrypted checkout is much more secure than the telephone.
Even if we took your credit card number over the phone, we would still have to type it
into our online credit card processor, just like any other business would.
Security and Privacy
Mosaic Art Supply does not share or sell customer data, and our policies and
technology strictly prohibit employee access to your data. Read more about
security and privacy at Mosaic Art Supply.
Return to Top
Shipping USA
Most of our orders ship within 24 hours (excepting holidays and weekends).
The cost of shipping orders in the US is based on weight and ZIP code.
Orders ship from our warehouse in Decatur, Georgia 30030.
Customers choose their method of shipping during checkout.
Methods of shipping include UPS Ground, Next-Day Air, 2nd Day Air, 3-Day Select and Priority Mail.
If you select a Postal shipping method and we are able to fit the order into a Priority Mail Flat-Rate box,
then we refund the difference in shipping cost if it is over $1 minus credit card fees.
We run the refund AFTER it ships, so don't be alarmed
if the shipping confirmation email you receive still states the original shipping method and cost.
The flat-rate boxes are $5.15 SMALL, $11.30 MEDIUM and $15.30 LARGE as of Feb 2013.
We don't offer fake free shipping nor do we gouge on shipping to make up for artificially
low prices. Compare the TOTAL cost of your order to see which supplier truly has the best prices.
Return to Top
Urgent Orders
Orders placed after 4pm eastern cannot ship before the following weekday, even if they
are Next Day Air. The reason is simple: UPS picks up between 4 and 4:30pm eastern.
UPS Next-Day Air, 2nd Day Air and 3-Day Select refer to business days (M-F) and do NOT
count weekends and holidays. That is UPS policy, not ours.
If you need something urgently, go ahead and place the order instead of waiting for us to reply
to an email. If you are concerned if it will arrive by your deadline, then paste the following
message in the Special Instructions during checkout: "Cancel this order if it won't arrive by day/date."
Do not put any other questions or conditions on an urgent order. That is a sure way to have your
order held up in the warehouse.
Return to Top
Shipping INTERNATIONAL
Mosaic Art Supply ships around the globe using Priority Mail.
During checkout, the website will show you the cost of shipping your order based on its weight.
If we are able to fit the order into a flat-rate box, then we refund the difference,
AFTER the order ships. We make the refund manually, so don't be alarmed
if the shipping confirmation email you receive still has the original shipping cost.
The INTERNATIONAL flat-rate boxes are as follows:
|
|
|
|
| SMALL Flat-Rate Box |
$23.95 US |
1 kg |
21.9cm x 13.6cm x 4.1cm |
| MEDIUM Flat-Rate Box |
$59.95 US |
9 kg |
27.9cm x 21.6cm x 14cm |
| LARGE Flat-Rate Box |
$77.95 US |
9 kg |
30.5cm x 30.5cm x 14cm |
|
|
|
|
NOTE: There are cheaper rates for customers in CANADA and MEXICO:
|
|
|
|
| SMALL Flat-Rate Box to CANADA/MEXICO |
$19.95 US |
|
|
| MEDIUM Flat-Rate Box to CANADA/MEXICO |
$40.95 US |
|
|
| LARGE Flat-Rate Box to CANADA/MEXICO |
$53.95 US |
|
|
|
|
|
|
The boxes are relatively small, so buy tile and avoid things like grout and glue
that can be purchased locally.
Please remember that your country may charge you a customs duty or tax when you receive
the package, and this fee is not included in our shipping charge.
Return to Top
Returns Policy
Except for manufacturer defects on tools only within 30 days,
all sales are final and cannot be refunded.
However, we occasionally grant exceptions on a very limited basis, IF the
customer has done the following:
- Read product descriptions, including dimensions, before ordering.
- Ordered samples first if unsure about colors,
especially if you are trying to match colors to walls, carpets, etc. at home
and needing more than a few square feet of any particular color.
Remember, we are trying to keep tens of thousands of artists supplied.
We can't do that and have 5 or 20 pounds of stuff constantly in route
to-and-from thousands of different home improvement projects.
Unauthorized returns will not be credited or refunded.
Email us
to request a return authorization.
We cannot refund the shipping on refused shipments, so please email
us promptly if you change your mind, and we will try to stop the package before
it leaves the warehouse. Keep in mind that most orders ship within 24 hours.
Return to Top
Product Variations
Note that natural stone and glass tile can vary slightly in color between manufacturer batches.
Please order enough for the job and avoid matching colors between multiple orders if possible.
As always blend different boxes or bags of tile together before installing.
Return to Top
Purchase Orders
We do take POs. Our only requirement is that you place an unofficial website order and select
money order as the payment method. In the Special Instructions, please paste the following:
"For estimation purposes only. Not an official order. Wait for possible PO."
PLEASE MAKE ABSOLUTELY CERTAIN THAT YOU CLICK ALL THE WAY THROUGH THE CHECKOUT AND SUBMIT
THE ORDER, ELSE THERE IS NO RECORD OF IT ON OUR END.
If you can't get a PO for any reason, we merely cancel the order.
An unofficial website order is REQUIRED because:
- It allows you to fill out your PO correctly, including shipping charges.
- It makes sure that all items are available and aren't being purchased by someone else.
- We need the unofficial website order for tax, inventory and accounting reasons
You can email
or Fax your PO to us at 404-795-0444. Make sure you write the invoice number
from our website on your PO because we get MANY school orders and repeat orders.
Return to Top
Professional Discount
Sales Tax Certificate or Business License required. $500 per order minimum. Applications
usually processed within a few hours. If you are a mosaic professional with a valid business
license, email us
to apply. No one-time buyers please. This is a professional artist and contractor discount.
Return to Top
Retail Location?
NO. Mosaic Art Supply's warehouse in Decatur is NOT open to the public for walk-in retail sales.
Our insurance policy and our manufactuting activities do not allow uninvited visitors.
Contractor pickup is available for ONLINE orders over $500. Do not show up without first placing
an order online. Our employees will not allow you to enter without your 5-digit invoice number.
Warehouse address (no public access):
Mosaic Art Supply, LLC
125B New Street.
Decatur, Georgia 30030
Note that our main entrance and loading dock face the internal parking lot of the complex,
not New Street. Freight trucks should enter the complex from College Avenue.
Return to Top
Samples
Samples are sent for the price of postage to US addresses.
Return to Top
Catalogs
We don't have a printed catalog. By not using printed materials,
our prices are about 15% cheaper than they would be.
Email us
if you have questions about individual items.
Return to Top
Sales Tax
Customers with Georgia addresses are automatically charged local sales tax by law.
There is no tax charged for other customers.
Return to Top
Mosaic Instructions and Liability
No warranty is implied by any instructions posted on our websites or emailed to individuals.
Use at your own risk. Read manufacturer safety instructions for grout, adhesives and tools.
Wear goggles when cutting mosaic materials or mixing grout. Mosaic materials are often sharp.
Keep out of reach of children. Do not overload patio tables with mosaic materials so that the
table becomes unstable (top heavy). You should also make sure that the table frame can support
the overall weight.
Return to Top
Risk, Loss and Disclaimers
Mosaic Art Supply, LLC and Joe Moorman make no warranties express or implied about
our mosaic instructions, our websites, the materials sold therein or the
suitability of either the website, the mosaic instructions or the materials for any purpose.
Customers assume all risk of loss or damage for materials in transit
once they leave our Atlanta facility.
However, orders shipped via UPS are automatically insured for their value up to $99.
Return to Top
Copyright
This website, including text, images, layout and design, are copyright 2003, 2011 J.E. Moorman.
All rights reserved. No part of this website is to be modified, reproduced or distributed without express
permission.
Return to Top
|