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EMAIL IS BEST

inspire@mosaicartsupply.com

If you have trouble sending to the email address above, please email Joe Moorman at the gallery joemoorman@riversonfineart.com

Customer Service Problems?

Issues like lost deliveries, wrong products, damaged products, etc. are always resolved faster via email than by phone.

Project Advice?

Chances are we have answered your question multiple times if not thousands of times over the past nine years. Usually we have already written a very specific answer and posted it online somewhere, and we can email the link to you in a snap.

Phone Number

We can always email you things like a tracking number much more quickly than we would be able to find a quiet moment to call you back with it.

The following issues are best resolved by email:

tracking numbers
where is my order?
damaged or missing packages
clarification of colors
errors in orders
returns
project advice
grout disasters
how to order
shipping time

Please use email and help us keep your prices low.

404-371-4070

We try to respond to voice mail at least once a week.
Emails are answered throughout the day as quickly as possible, many times within minutes.

Phone Orders

We don't accept phone orders because we want our customers to be happy and successful, and ordering by phone is never a substitute for reading product descriptions thinking through the details of your project.

Also, the phone also doesn't require that people check their own information in written form. The more urgent an order, the more likely a customer is to give incomplete or incorrect information on the phone.

The website's encrypted checkout is much more secure than the telephone. Even if we took your credit card number over the phone, we would still have to enter it into our online credit card processor, just like any other business would.

The customer's own computer seems to be where most online credit card theft happens. All it takes is some trojan that sends out every keystroke you make. Make sure you install and update antivirus software on your computer and never type sensitive information into public computers such as those in libraries.

Warehouse Address

Mosaic Art Supply's warehouse in Decatur is NOT open to the public for walk-in retail sales.
Our insurance policy and our manufactuting activities do not allow uninvited visitors.

Contractor pickup is available for ONLINE orders over $500. Do not show up without first placing an order online. Our employees will not allow you to enter without your 5-digit invoice number.

Warehouse address (no public access):

Mosaic Art Supply, LLC
125B New Street.
Decatur, Georgia 30030

Note that our main entrance and loading dock face the internal parking lot of the complex, not New Street. Freight trucks should enter the complex from College Avenue.

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