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Our mosaic supplies are professional quality, but our prices are very competitive, often cheaper than other websites. How are we able to do this? How can we offer a broad selection of glass, stone and ceramic mosaic tile and still sell at prices lower than our competitors? The answer is simple: No 1-800 number. All customer questions are handled via email. We don't pay a call center to give you an incorrect answer. Instead, we have a fully-qualified member of our management team reply to your email with a definitive answer, usually within 30 minutes. We understand that your time is valuable, and we would never have you stuck on hold for long periods only to finally reach someone without enough knowledge or authority to help you. By not having a published 1-800 number, we provide better customer service instead of merely providing the illusion of customer service.
Why You Don't Want Our 1-800 NumberWhat would you prefer? Talking to some call-center kid that doesn't know anything or getting a definitive answer via email. If you have a problem with your order, simply email us, and you will receive an email from our management team, usually within 30 minutes. This is our business philosophy, and it has worked. By not having a 1-800 number, our mosaic supplies are about 27% cheaper than they would be. Compare our prices. Compare our service.
Best Service on the Web
We stock all our mosaic supplies here at the warehouse, and drop-ship less than 0.05% of our orders. Over 90% of our orders are shipped within 24 hours of the order being placed, and UPS Next Day, 2nd Day and Express orders are packed that same day, provided the order is placed before UPS runs, which is usually 4pm eastern time. If there is a problem, we will email you promptly.
Website, Text and Images Copyright 2003 J.E. Moorman. All rights reserved. Not to be reproduced without express permission.